Frequently Asked Questions
These are the questions patients ask us most often during a first conversation. If yours is not here, send us a message on WhatsApp — we usually reply within a few hours.
The treatment process
How long do I need to stay in Istanbul?
It depends on the treatment. A Hollywood Smile is spread over 4 days with a 5-night stay. Zirconia crowns or a smile design take 3 treatment days and 4 nights. Teeth whitening is done in a single session, so one night is enough. Implants need healing time, so they require two separate visits.
How does the process start?
With a few photos of your mouth: one smiling from the front, one with your teeth apart, and a side view if you can manage it. If you already have a panoramic X-ray, send that too — if not, it is taken once you arrive in Istanbul.
How quickly do I get a treatment plan?
Your photos go to the dentist and we normally send your treatment plan with an itemised price within 24 hours. For complex cases the dentist may ask for extra images, which can add a day.
Is the price final before I travel?
If the images you send reflect the actual condition of your mouth, yes. If the first examination reveals something unexpected — an infection not visible in the photos, for instance — the dentist explains the situation and your options. Nothing is added to the plan without your approval.
What will my days look like?
You are not at the clinic every day. With zirconia crowns, for example, day one is the procedure, day two is free while the laboratory works, day three is the fitting, and day four is the final check. The free days are used for the city tour and for resting.
What happens with treatments that need two visits?
With implants, once the screw is placed the bone needs time to fuse around it. You go home during that period. The dentist follows your healing and we plan the date of your second visit — when the crown or bridge is fitted — together.
Prices and payment
What is included in the price?
Our package prices include treatment, hotel accommodation, all VIP transfers, interpreter support and a city tour. You receive a written, itemised quote before any payment — no hidden costs.
Are flights included?
No — you book your own flight. That is a deliberate choice: using your own airline, preferred departure time and any air miles is almost always cheaper. We help you pick suitable dates.
Why are prices in Turkey so much lower?
The difference comes from running costs, not from materials. Rent, staff costs and laboratory fees are considerably lower in Turkey, and the exchange rate adds to that. The implant and porcelain brands used are the same ones used across Europe.
When and how do I pay?
You pay the clinic in Istanbul, before treatment begins. The accepted payment methods, and any amount required to hold your booking, are set out in writing with your quote.
Is there an extra charge if someone comes with me?
Hotel rooms are booked as doubles, so one companion usually adds no accommodation cost, and you travel in the same vehicle for transfers. We state the exact position clearly in your quote.
Travel, accommodation and transfers
How do I get from the airport?
Someone meets you at arrivals with a sign showing your name. All travel — to the hotel, to your clinic appointments and back to the airport — is by private car. You never need public transport.
Where will I stay?
You stay in hotels close to the clinic, with breakfast included. The hotel name and location are stated in your quote, so you see them before confirming. If you have a preferred district or hotel, tell us and we plan around it.
Do I need a visa?
That depends entirely on the country of your passport, and the rules change from time to time. We recommend checking the official Turkish consulate website for your country. If you need a letter confirming your appointments and accommodation, we can prepare one.
When does the city tour happen?
On a day when you have no clinic appointment. If you do not feel up to it after a heavier procedure, the tour can be moved or shortened — you decide.
When can I fly after treatment?
The stay lengths we plan already allow you to fly safely after your final check-up. If the dentist recommends a specific waiting period following a surgical procedure, we will ask you to set your return date accordingly.
Clinic, dentists and safety
How are clinics and doctors selected?
Our partner clinic is licensed by the Turkish Ministry of Health, holds an ISO quality management certificate and is a member of TÜRSAB and the Medical Tourism Association. All treatments are carried out by specialist doctors, and we can share their credentials with you in advance on request.
What languages do you speak?
Our patient coordinators speak English, Arabic and German. Your coordinator stays with you for every appointment, from the airport welcome to your final check-up.
Which brands are used?
For implants we use Straumann, Nobel Biocare and Osstem. Which one suits your case is decided by the dentist based on your bone structure, and the reasoning is explained to you. Documentation for the products used is given to you at the end of treatment.
Can I see the dentist’s credentials beforehand?
Yes — just ask. We share the specialisation and experience of the dentist who will treat you before you travel. We would advise against working with any provider that avoids giving you this.
After your treatment
What if something goes wrong after treatment?
You can still reach your coordinator after you fly home — contact does not end with the treatment. If you have a concern, we pass your photos to the dentist, get an assessment and set out the next steps for you in writing.
Is there a guarantee, and what does it cover?
Guarantee terms vary with the treatment and the materials used. Rather than quote a blanket period, we set out the cover that applies to your case in writing, together with your quote — so you have it before you pay anything.
Can I have check-ups done in my own country?
Yes. We give you your treatment records, details of the materials used and your X-rays, so your own dentist can carry out routine check-ups. If an opinion from our dentist is needed, we act as the link.
Do I need to change any habits afterwards?
Your basic routine stays the same: brushing twice a day and cleaning between the teeth. You will be asked to avoid very hard foods in the first days after new restorations. Your dentist gives you any case-specific advice in writing before you leave.
Working with an agency
Could I not just go directly to a clinic?
You could. The difference is who handles everything around the treatment. Hotel, transfers, the order of appointments, language, follow-up after you get home — coordinating that yourself in an unfamiliar city takes far more time than people expect. We take that part on so you can focus only on the treatment.
Do I pay extra for the agency service?
No. The package price you are given covers everything; there is no separate consultancy or organisation fee added on top.
Who sees my personal data and photos?
The images you send are shared only with the dentist preparing your treatment plan. We tell you the identity of the clinic when we get in touch with you. Your photos are never used for marketing unless you give separate, explicit permission.
Still have a question?
Send us your photos and we will prepare your personalised treatment plan and a clear price.